We would like to reassure our customers that we remain fully operational and continue to provide our full range of quality bespoke LED solutions throughout the COVID-19 pandemic.
Addlux is open for business with social distancing measures in place and we are closely following the latest government advice and COVID-19 regulations. Our employee and customer safety and wellbeing are a priority to us. Some frequently asked questions have been listed below, however please don’t hesitate to contact us if need any further information or special arrangements for your order.
Can we meet you?
Unfortunately we aren’t able to meet while the national lockdown is in force.
One of our sales representatives will be more than happy to welcome you at our premises when lockdown is lifted. We kindly ask you to contact us in advance to arrange a convenient time to meet.
How is the lead time of my order affected?
Our lead times are based on order complexity and quantity. We offer one of the fastest turnaround in the industry and there are currently no major delays. We will inform you immediately in the unlikely event that there is a delay.
How are deliveries affected?
We offer standard next day signed-for delivery with a courier for all of our UK mainland deliveries.
At order placement we will contact you to confirm the delivery address and, once dispatched, provide tracking details for your order. Courier services are currently busier than usual, however we have not seen any major delays. We continue to monitor the situation and would encourage you to order in advance especially as we enter the Christmas season. Please allow more time for deliveries to the Highlands, Channel Islands, Northern Ireland and International deliveries.
Can you deliver to a residential address?
Not a problem – simply provide us with address, contact person details and phone number. We will provide tracking details as usual.